Delivery & Returns Policy

14 Day returns Change of mind

You can return any item within 14 days and we will gladly replace the item or offer a full refund for it. All we ask is that you send the items back unused in their original condition with all the original packaging.

Returning goods from outside the UK

Orders from outside the UK should be returned with all taxes and duties paid. We reserve the right to deduct any charges, duties or taxes applied by your courier from any refund due to you.

Who do we use to deliver your order?

We use Royal Mail for our deliveries. Our back office systems are fully integrated  which means that the second your parcel is despatched you will be sent an email containing your tracking details. This allows both you and us to track your parcel’s every move from our door to yours!

Royal Mail make daily collections from our warehouse in the UK.

Points to note

• Our 14 day returns policy does not affect your statutory right to cancel as mentioned in the Terms and Conditions
• All returns must be sent back to us at our contact address unless otherwise stated.
• Returned items paid for via finance may incur an administration fee. See Terms and Conditions for full details.
• All delivery timescales are subject to stock availability.
• Small items may be delivered by post.
• For certain bike specific goods, we will take payment at the point of ordering from our supplier.
• Please note that we are unable to deliver to PO Boxes on any of our delivery services.
• Terms and Conditions Apply.